Frequently asked questions

All our private tours and transfers are priced per vehicle, not per person, and VAT is always included. One clear price covers your whole group — up to 8 passengers.

Every route has a fixed per-vehicle price shown on its page, VAT included. For larger groups, luxury vehicles or fully custom multi-day trips we send a tailored quote — just tell us the route, date and number of guests.

You can reserve online by paying a 17% deposit securely by card (Stripe) and settle the balance with the driver on the day, or pay the full amount upfront. Nothing is charged until you confirm.

A 17% deposit confirms the booking and the balance is settled later. Online booking stays open until 12 hours before pickup; after that, message us on WhatsApp.

Single-day tours and transfers can be cancelled free of charge up to 24 hours before the service. Multi-day tours can be cancelled free up to 7 days before departure. Later cancellations are charged as described in our cancellation policy.

Single-day tours can be cancelled free of charge more than 24 hours before the service, with a full refund of any deposit. Multi-day tours are free more than 7 days before departure.

Cancellation is free more than 24 hours before the pickup time, with a full refund of any deposit paid. Inside 24 hours, or for a no-show, the full price is charged.

For 1-3 passengers we use a comfortable sedan such as a VW Passat or Škoda Octavia. For groups up to 8 we use an air-conditioned van such as an Opel Vivaro or Renault Trafic. Luxury vehicles can be arranged on request.

Yes. All drives are with a private, English-speaking local driver who knows the roads, timing, national-park hours and border crossings.

Yes. All passengers are insured during every private tour and transfer operated by Private Experience Croatia.

Your driver comes to your hotel, apartment or agreed address at the time confirmed when you book, and brings you back to the same place at the end of the day.

Your driver meets you at the address you give when booking (hotel, apartment, port or airport) and helps with the luggage. Pickup is door-to-door, so there is no meeting point to find.

Yes. We pick you up directly at your hotel, apartment, airport or port whenever access allows, and drop you at your exact destination. If an address has restricted access, the driver meets you at the closest accessible point and shares clear pickup details in advance.

We are based in Split and operate across all of Croatia, plus Bosnia & Herzegovina and Slovenia — including Split, Dubrovnik, Zadar, Zagreb, Plitvice Lakes, Krka, Mostar and the islands.

The price includes the private vehicle, driver, fuel and road tolls. Attraction entrance tickets, meals and an optional licensed guide are not included and are arranged separately when you want them.

Yes. Extra scenic stops, a licensed guide, child seats and wine or food tastings can all be added when you book, as long as the route and timing allow it. Just mention it in your inquiry.

The price covers a private driver, an air-conditioned vehicle, fuel, tolls and VAT for the whole day, and all passengers are insured. Entrance tickets, meals and personal expenses are paid separately.

Yes. A licensed local guide can be added as an extra during the booking process, and the price is shown before you confirm.

The transfer price covers an English-speaking driver, an air-conditioned vehicle, fuel, tolls and VAT. All passengers are insured for the whole journey. Entry tickets, gratuities and extra stops you have not booked in advance are not included.

Absolutely. Beyond our listed routes we build custom transfers and multi-day private journeys around your dates, pace and interests. Send us the outline and we'll shape the itinerary and quote.